EQUEST SOFTWARE is an internet based software service.  Because eQuest is internet based, there is no software to load on the users computers. This means that you can access eQuest from any computer with an active internet connection, anywhere in the world.  This also means that you have no servers or other hardware to purchase and maintain. Back-ups of your data are automatically performed nightly so you don’t have to.

With eQuest, there are no large upfront capital investments to contend with.
Purchasing traditional software typically requires spending large sums of money upfront. These types of software expenditures are typically required to be depreciated over several years.  With eQuest, our service charges are fully deductable each year.  (Check with your tax advisor to verify deductibility based upon your particular tax situation).

eQuest was developed because we couldn't find any user friendly solution  available on the open market that provided all the necessary features needed to properly track and manage workorders for a service business. In eQuest you can create, track, and document workflow just to name a few of our powerful advantages.  eQuest strictly serves the service industry.  Because of this, every function in our system has a very specific and useful benefit to our clients.  A core objective when developing eQuest was to “Keep it simple”.  We have achieved this objective by not having a bunch of complicated buttons and fields that you will never use.

eQuest does much more than just create workorders.  eQuest also provides scheduling of your technicians, job costing, billing compilation, sales commission calculations and tracking, Quality Control inspection tracking, financial and QC graphs and reports, before and after image documentation, Mobile device applications and much, much more. 

See our full list of features here for a complete description of all of the powerful and useful features
that eQuest has to offer.

With many different levels of permissions, certain users are restricted from viewing sensitive data.  For instance, a field technician may be precluded from viewing sensitive financial information, like profits and billing rates, however an Admin user may have access to this information.  A sales person cannot view another sales person’s accounts or commissions, but can see their own. Management can run reports to track service  complaints by client, supervisor or technician, as well as many other variables.   Many reports are presented in colorful pie charts and bar graphs. All charts & graphs are clickable and can be drilled down into for detailed basis data of what the report is comprised of.

The system also allows supervisors and managers to perform on-site quality control inspections and enter their results directly into eQuest, on-site, via our exclusive Blackberry application.  In addition, technicians can apply their time and materials to a workorder before they ever drive off the clients property.  This data is immediately made available to your billing department back at the office. As your technician is driving off the clients property, office personnel can be generating and mailing out your invoice.  Your invoice for the work just performed, can be in the mail or emailed to your client before your technician returns back from the job.  How’s that for cash-flow enhancement? 

Email notifications are sent to all parties involved as workorders move through the system so that everyone is kept apprised of the work status.

Clients can log into eQuest to directly submit work orders, view scheduled workorder events at their properties and communicate with you, the contractor. Clients can also request and track bids for work, upload images and files to be attached to their work orders as well as many, many other functions.

To learn more about how eQuest can improve the way you do business,
request a free online demo by clicking here.