No more lost work orders that never get billed - eQuest keeps track so you don't have to! Through eQuest's exclusive BlackBerry application, technicians can enter their time and materials to a work order before they even leave a clients’ property. This data is then instantly available to your billing department. As the technician is driving off the clients’ property, the office can be generating the invoice and mailing it out before the technician even makes it back to the office. How's that for cash-flow enhancement...
eQuest offers you Immediate knowledge of cost and profit of your work orders. No more waiting until the end of the month to find out if there is an issue. With eQuest, complaints are referred to as "Service Improvement Requests" - (SIR). SIR's are tracked separately in eQuest and can be monitored in many different forms. To evaluate your performance and alert you to potential corrective measures that may need to be taken, SIR's can be displayed in graph form by supervisor, technician, account rep or branch location to determine at a glance which supervisor, technician or which of your branch locations are having more issues than others.
Proactive adjustments to your crew, disciplinary actions or other initiatives may be implemented when these SIR comparisons reveal a problem, preventing further customer dissatisfaction. Proactive features like this are prevalent throughout eQuest.
Many contractors’ clients are now requiring that their service providers utilize a client interactive work order management system. Contractors have a greater chance of being awarded contracts for large client accounts when they offer their clients an interactive management system like eQuest. Clients can send and receive quotes, order supplies, track your performance and hold you accountable to do the work they contracted you to do via eQuest. Contractors that offer eQuest to their clients have the competitive edge on bid day.
Once a contractor’s client starts using eQuest, they become reliant upon it. eQuest becomes a tool that makes their job easier. Because of this, here is another reason that makes it harder for your clients to consider bidding out your services. With eQuest, your clients have an incentive to work through problems with your company rather than make a hasty change of contractors.
With eQuest's job costing functionality, profits are instantly identified at the click of a button. Our graphs and charting features show you where your profits are trending by customer, property or even by your technicians who performed the work. This helps you to identify which accounts are most valued and which employees are performing better than others for your bottom line.
With eQuest, there are no servers or other hardware to purchase and maintain. Back-ups of your data are automatically performed nightly so you don’t have to remember to do it. Furthermore, there’s no large upfront capital investment to contend with either, whereastraditional software typically involves spending large sums of money upfront. Also, traditional software typically depreciates over several years. With eQuest, our reasonable subscription fees include regular updates and enhancements to the software. We make regular updates to eQuest so you have nothing to purchase or download. Our SaaS service charges are fully deductable each year (check with your tax advisor to verify deductibility based upon your particular tax situation). With eQuest, you are always up to speed.
Automatic sales staff commission calculations: Your accounting staff no longer has to cater to your sales staff in generating manual reports to calculate commissions, saving your company time and resources which can be applied elsewhere. Your sales staff will be happier knowing that they can view exactly where they stand "up to the minute" with regard to their commissions.
eQuest handles many of the core functions required to run a service business all in one centralized location. eQuest is accessible from anywhere in the world with a computer and an active internet connection. Centralized employee documents such as sales & marketing materials, Bid forms, contract templates and your company reference lists are just some of the ever changing documents that all employees will access from eQuest. This centralized control of your documents ensures that your employees aren't using old forms and figures from outdated materials stored on their personal computers. We do a lot more than just work order management!
eQuest is hosted by one of the leading data center operators in the world. The "Cloud" environment in which our clients’ data resides, is amongst the highest technological storage environments in the world. eQuest's SSL Security Certificate encryption means that your data is transmitted and received in a form that is illegible by anyone other than the target recipients. Our state of the art encryption methods are the same as those used by leading banking and financial institutions throughout the world.
How many times have you continued to use a subcontractor not realizing that their liability workman's compensation or auto insurance has expired recently? With eQuest’s Subcontractor Insurance Tracking, alerts are sent at predetermined dates prior to and upon the date of expiration(s). In today’s litigious society, eQuest helps to protect you from lawsuits that could cost you and your clients millions of dollars in liability and defense exposure.
eQuest also enables you to upload images that document your work. Avoid potential conflicts by permanently maintaining before and after images of your work in eQuest.
